General Terms and Conditions
All rates are per apartment per night/week as applicable and are subject to Government Value Added Tax (VAT) levied at 17.5%. After 28 days VAT is only applied to 20% of the rate (in effect a rate of 3.5% is charged on the whole rate).
Check in time on day of arrival is from 2pm and check out time is 10am on day of departure. Earlier check in times and later check out times may be available subject to prior request and availability.
Guests will be held liable for any loss, damage or personal injury they may cause at The Spires. Guest should note that where appropriate charges for damage will include a charge for the apartment being out of service while the remedial work takes place.
From time to time The Spires may need to contact guests prior to their arrival, The Spires will not accept responsibility for any issue arising from incorrect contact details being provided by guests. We strongly advise all guests to provide contact details that they know they will be contactable on.
All apartments are strictly non smoking, guests who smoke in an apartment will be held liable for a £100.00 deep cleaning charge.
A credit card number is required to secure all reservations, unless a company account has been set up prior to the reservation. In this instance a company purchase order number will be required to convert a provisional reservation to a confirmed reservation. Provisional reservations will only be held for 24 hours. Please note that use of American Express will result in a surcharge of 2.5% being added to your payment. Please also note that The Spires will not accept cash payments for accommodation charges.
Weekend & Public Holiday Deposits
Please note that all weekend and public holiday stays are subject to a £250 deposit which will be taken from the payment card on the Friday prior to arrival (in addition to the accommodation charge). This deposit will be refunded to the card on the following Monday (Tuesday on bank holidays) after the completion of an apartment inspection, provided that maximum occupancy and guest noise level terms have not been breached.
Please note that’s our suites are not intended as a venue for social gatherings, parties or other such events*. The Spires will also not accept reservations for hen or stag parties*. Each suite type has a maximum occupancy level, which if exceeded will result in forfeit of your deposit and may lead to your immediate removal from the premises without further notice and without refund of any accommodation charges.
The maximum occupancy for each apartment type is as follows:-
1 Bedroom Suite:- 2 Adult occupants and up to 2 Guests
2 Bedroom Suite:- 4 Adults and up to 2 Guests
2 Bedroom Deluxe Suite:- 6 Adults and up to 2 Guests
Where a cot has been supplied the maximum occupancy will be increased to include a child under the age of five.
*without the express consent in writing from management
Guest Complaints Due To Noise
In the event that our duty manager receives complaints regarding noise levels from your suite, you may be requested to leave the building immediately and both your accommodation and deposit charges will be forfeit. In the event that guests refuse to vacate the suite, having been asked to do so by the duty manager, the police will be asked to attend.
Out Booking Policy
In the unlikely circumstance that we find ourselves unable to accommodate your booking The Spires reserves the right to out book your reservation to an alternate accommodation provider of similar standard.
All reservations are at the discretion of management and The Spires reserves the right to refuse any reservation.
Guest are required to give 24 hours notice of early departure to avoid a charge of one nights accommodation.