General Terms and Conditions
All rates are per apartment per night as applicable and are subject to Government Value Added Tax (VAT) levied at the applicable rate. After 28 days VAT is only applied to 20% of the rate. Rates quoted are based on length of stay (unless otherwise stated in writing), please note that where a stay is shortened your nightly rate will be revised to reflect the new length of stay and will be applied to the whole stay.
Check in time on day of arrival is from 2pm and check out time is 10am on day of departure. Earlier check in times and later check out times may be available subject to prior request and availability.
Guests will be held liable for any loss, damage or personal injury they may cause at The Spires. Guest should note that where appropriate charges for damage will include a charge for the apartment being out of service while the remedial work takes place.
From time to time The Spires may need to contact guests prior to their arrival, The Spires will not accept responsibility for any issue arising from incorrect contact details being provided by guests. We strongly advise all guests to provide contact details that they know they will be contactable on.
All apartments are strictly non smoking, guests who smoke in an apartment will be held liable for a £100.00 deep cleaning charge.
A credit card number is required to secure all reservations, unless a company account has been set up prior to the reservation. In this instance a company purchase order number will be required to convert a provisional reservation to a confirmed reservation. Provisional reservations will only be held for 24 hours.
Please note that use of American Express will result in a surcharge of 2.5% being added to your payment.
The Spires will not accept cash or cheque payments for accommodation charges.
Weekend & Public Holiday Deposits
Please note that all weekend and public holiday stays are subject to a £250 deposit which will be taken from the payment card on the Friday prior to arrival (in addition to the accommodation charge). This deposit will be refunded to the card on the following Monday (Tuesday on bank holidays) after the completion of an apartment inspection, provided that maximum occupancy and guest noise level terms have not been breached. Please note that cash deposits cannots taken for stays inclusive of Saturday or Sunday night cannot be returned until the reception reopen at 8.30am on the Monday.
Maximum Occupancy
Please note that’s our suites are not intended as a venue for social gatherings, parties or other such events*. The Spires will also not accept reservations for hen or stag parties*. Each suite type has a maximum occupancy level, which if exceeded will result in forfeit of your deposit and may lead to your immediate removal from the premises without further notice and without refund of any accommodation charges.
The maximum occupancy for each apartment type is as follows:-
1 Bedroom Suite:- 2 Adult occupants and up to 2 Guests
2 Bedroom Suite:- 4 Adults and up to 2 Guests
2 Bedroom Deluxe Suite:- 6 Adults and up to 2 Guests
3 Bedroom Penthouse Suite: 6 Adults and up to 2 Guests
Where a cot has been supplied the maximum occupancy will be increased to include a child under the age of five.
*without the express consent in writing from management
Guest Complaints Due To Noise
In the event that our duty manager receives complaints regarding noise levels from your suite, you may be requested to leave the building immediately and both your accommodation and deposit charges will be forfeited. In the event that guests refuse to vacate the suite, having been asked to do so by the duty manager, the police will be asked to attend.
Booking from Local Postcodes
We are no longer able to accept leisure bookings made from people who have a local postcode to the location they are staying i.e. anything begining with B,WV and CV in Birmingham, G in Glasgow and AB in Aberdeen.
Out Booking Policy
The Spires will do everything it can to provide guests with the suite(s) they have chosen, however, in the unlikely event that this is not possible, The Spires reserves the right to move guests to alternate suite(s) within The Spires, the total capacity of which will be equal or greater capacity than the original suite chosen.. Please note that when relocating larger apartment types The Spires reserves the right to split these into several suites, however guests will only be charged at the original value for the suites they have booked.
In the unlikely circumstance that we find ourselves unable to accommodate your booking The Spires reserves the right to out book your reservation to an alternate accommodation provider of similar standard.
All reservations are at the discretion of management and The Spires reserves the right to refuse any reservation which we deem may breach our terms and conditions.
Early Departure
Guest are required to give 24 hours notice of early departure to avoid a charge of one nights accommodation.
Privacy Policy
This Site is made available by The Spires - referred to in this statement as "we" or "us". The Site is hosted for us by http://www.rackspace.com
We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page.
When you email us, or use a contact form within this site: We will use your email address for the purposes of administering your query and responding to you. We will not publish your email address on our Site. Unless you give your explicit permission we will not use your name and email address to send you, nor allow any associated companies to send you, any unwanted marketing information.
Cookies - we may use "cookies" to help us recognise you on any return visits you make to our Site and to make any form filling procedures easier for you. Cookies are small pieces of information which will be stored by your browser on your computer's hard drive. The cookies used by us will not give us any personal details about you. If you do not wish cookies to be stored on your browser follow these instructions:
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Internet Explorer: Open the Tools menu and click Internet Options. Choose the Privacy tab and move the slider to high level of privacy. Click on the Default button if you do not see the slider.
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Firefox: Open the Tools menu and click on Options... Choose the Privacy tab. Under History and next to Firefox will, select from the drop down, Never remember history.
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Other browsers: Refer to the relevant help menu looking under cookies, privacy or security.
If you wish us to remove your details from our marketing database at any time please email us.
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