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TERMS & CONDITIONS

INTRODUCTION

These are the Terms & Conditions that apply when you reserve an apartment at The Spires Serviced Apartments UK Ltd..

You will be asked to accept these Terms & Conditions when you make a reservation.

We reserve the right to amend these Terms & Conditions at any time and you should therefore check them each time you make a reservation.

Securing Your Reservation

A credit card number is required to secure all reservations, unless a Company account has been set up prior to the reservation. Should a Company account be set up, a Company purchase order number will be required to convert a provisional reservation into a confirmed reservation. Provisional reservations will only be held for 24 hours.

The credit card number used to make the reservation must be produced upon check-in by the card holder, along with official photographic identification. (Please refer to Payment)

Rates

All rates are per apartment and per night as is applicable, and are subject to Government Value Added Tax (VAT) levied at the applicable rate.

For a stay of more than 28 consecutive nights, VAT is only applied to 20% of the rate.

Please note that when a stay is shortened, we reserve the right to revise the nightly rate to reflect the new length of stay and this rate will then apply to the whole stay.

Payment

We accept the following credit/debit cards: American Express, Visa, Euro/Mastercard. We reserve the right to pre-authorise credit cards prior to arrival.

All credit/debit cards must have the Chip & Pin function active.

Please note that a surcharge of 2.5% will be added to your bill for payment by American Express.

The Spires Serviced Apartments UK Ltd. does not accept cheque payments for accommodation charges.

For every reservation, a credit/debit card must be used for pre-authorisation – please refer to ‘Pre-Arrival Pre-Authorisation’.

The credit/debit card used to make your reservation must be produced upon arrival, unless you will be paying with a different card when you arrive. For Advance Purchase reservations, you must present the card you used to make the reservation.

The card holder must be present and will be asked for official photographic identification, e.g. valid passport, driving license or national I.D. card.

The guest will be required to enter the PIN code to complete the payment transaction.

No third-party payments will be taken unless previously agreed with management.

Arrival Pre-Authorisations

For stays on a Monday, Tuesday, Wednesday and Thursday nights, a pre-authorisation of £50 will be taken on your credit/debit card to cover any additional costs, including damage.

For stays on a Friday, Saturday and Sunday nights, a pre-authorisation of up to £250 per apartment will be taken on your credit/debit card to cover any additional costs, including damage.

For stays on the 24th and 31st of December, a pre-authorisation of up to £500 per apartment will be taken on your credit/debit card to cover any additional costs, including damage.

What is a pre-authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit card. A pre-authorisation is not a charge. Releasing the pre-authorisation on a credit card is dependent on your individual credit card company and/or bank, however typically a pre-authorization is released within 7 to 10 working days

Cancellation

Cancellation policy may vary – please refer to your booking confirmation.

Our standard cancellation policy is 24 hours notice. If you cancel your reservation up to 24 hours and no later than 2 p.m. on the day prior to your arrival, we will not charge a cancellation fee. If you cancel your reservation less than 24 hours prior to arrival or are a ‘no-show’, you will be charged for the first night.

Advance Purchase bookings cannot be cancelled or modified at any time. 95% of the payment due will be taken at the time of booking. The remaining 5% will be taken on check-in using the same card with which the booking was made. This payment is non-refundable in the event of cancellation.

Please Note: The Spires Serviced Apartments UK Ltd. cannot accept any direct cancellations of reservations made through third party agents. If you wish to cancel a reservation made through a third party agent, you must contact the agent to cancel the booking. The Spires Serviced Apartments UK Ltd. will only deem the reservation cancelled on receipt of the cancellation notice from the agent.

Early Departure

For early departures, please refer to the cancellation policy on your booking confirmation.

Events Outside Our Control

Your reservation may be cancelled if an event outside of our control (including industrial action, explosion, act of terrorism, fire, flooding and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your apartment available to you. In this case, we will contact you to let you know as soon as possible, and if you have already paid for your apartment, we will refund your payment to you. If you have not yet paid for your apartment, you will not have to make a payment to us.

Check-in & Check-out

Check-in is from 02.00 p.m. on day of arrival. Check-out is 10.00 a.m. on day of departure.

Early check-in and late check-out can be arranged in advance, subject to availability and requesting in advance of arrival. Extra charges may be applicable.

Proof of Identity

Guests will be asked to provide proof of identity and nationality upon check-in. All guests will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are a passport, driving licence, ID card or police warrant card.

Allocation of Apartment

The Spires Serviced Apartments UK Ltd. will do everything it can to provide guests with the apartment(s) they have selected and reserved. If this is not possible, The Spires Serviced Apartments UK Ltd. reserves the right to move guests to alternative apartment(s) within The Spires, the total capacity of which will be equal or greater than the original apartment chosen. Please note that when relocating to a larger apartment type, The Spires Serviced Apartments UK Ltd. reserves the right to split these into several apartments, however the guest will be only charged at the original value for the apartments that they have booked.

Out Booking Policy

Should we find ourselves unable to accommodate your reservation for reasons other than events outside our control, The Spires Serviced Apartments UK Ltd. reserves the right to book out your reservation to an alternative accommodation provider of a similar standard.

Maximum Occupancy

Please note that our apartments are not intended as a venue for social gatherings, parties or other such events. The Spires also reserves the right to not accept reservations for hen and stag parties.

Each apartment type has a maximum occupancy level, which if exceeded, may result in an extra charge being taken and may lead to your immediate removal from the premises without further notice and without refund of any accommodation charges.

The maximum occupancy for each apartment type is:

Studio Apartment                                   - 2 occupants

1 Bedroom Apartment                            - 2 occupants

2 Bedroom Apartment                            - 4 occupants

2 Bedroom Deluxe Apartment                  - 6 occupants

3 Bedroom Penthouse Apartment             - 6 occupants

Where a cot has been supplied, the maximum occupancy will be increased to include a child under the age of 5 years old.

The Spires Serviced Apartments UK Ltd. Expectations of You (and your group)

You must not:

If you or your group cause damage or loss of any kind to the apartment(s), other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to The Spires Serviced Apartments UK Ltd. on demand the amount required to make good or remedy such damage or loss.

If you or your group cause unreasonable disturbance to our other guests or The Spires staff, you may be requested to leave the building immediately and your accommodation charges will be forfeited. In the event that you refuse to vacate the apartment after a request from Management, the police may be asked to attend.

Zero Tolerance – Staff Abuse

We will not tolerate any violence, verbal or physical abuse to any member of staff of The Spires Serviced Apartments UK Ltd. Anybody exhibiting inappropriate behaviour may be removed from the premises. In the event that you refuse to vacate the apartment after a request from Management, the police may be asked to attend.

Age

The Spires Serviced Apartments UK Ltd. reserves the right to refuse reservations for anyone under the age of 21.

Reservations From Local Postcodes

The Spires Serviced Apartments UK Ltd. reserves the right to not accept leisure bookings from people who have a local postcode to the location where they wish to stay, i.e. anything beginning with B, WV and CV in Birmingham, G in Glasgow and AB in Aberdeen.

Disclaimer

The Spires Serviced Apartments Ltd. UK are governed by The Hotel Proprietors Act 1956.

The Spires Serviced Apartments UK Ltd. reserves the right to refuse any reservation at the time of reservation up to check-in.

All reservations are at the discretion of Management and The Spires Serviced Apartments UK Ltd. reserves the right to refuse any reservation or cut short any reservation which we deem may be a breach of our terms and conditions.

Guest Liability

Guests will be held liable for any loss, damage or personal injury that they may cause at The Spires Serviced Apartments UK Ltd. Guests should note that, where appropriate charges for damage and smoking in an apartment apply, a charge will be included for the apartment being out of service whilst remedial work takes place.

Service Animals/Assistance Dogs

Service Animals/Assistance Dogs are permitted on our premises with prior agreement from Management. Guests who use service animals/assistance dogs need to be in full control of their animal at all times.

Pet Policy – Aberdeen and Glasgow only

The Spires Serviced Apartments Aberdeen and Glasgow offer its guests pet friendly accommodation.

Guests travelling with pets will be charged a one-off fee of £50, which is used to cover the deep cleaning of the apartment on departure.

In addition to the one-off fee, guests will be required to complete a ‘Pet Disclaimer Form’. By doing so, the guest agrees to be liable for the costs of any damages caused by the pet during the stay. Should a guest refuse to sign the disclaimer, The Spires Serviced Apartments UK Ltd. reserves the right to cancel the reservation with immediate effect.

All guests who have a pet with them must have prior agreement from Management and will be required to agree to the terms and conditions of The Spires pet policy, which is provided at the time of booking.

Contact Details

Due to the nature of our business, The Spires Serviced Apartments Ltd. may be required to contact guests prior to arrival in relation to their reservation. The Spires Serviced Apartments Ltd. will not accept responsibility for any issues arising from incorrect contact details being provided by guests. We strongly advise all guests to provide correct contact details that they know they will be contactable on.

Privacy Policy

Our web-site is made available by The Spires Serviced Apartments UK Ltd., referred to in this statement as “we” or “us”. The web-site is hosted for us by http://www.rackspace.com.

We are committed to protecting your privacy and this statement summarizes what personal details we may collect from your before, during or after you use our web-site and what we will do with them. Any changes to our privacy policy will be posted on this page.

When you e-mail us, or use a contact form from this web-site:

We will use your e-mail address for the purposes of administering your query and responding to you. We will not publish your e-mail address on our web-site. Unless you have opted out, we will use your name and e-mail address to send you, nor allow any associated companies to send you, any unwanted marketing information.

Cookies:

We may use “cookies” to help us recognize you on any return visits you make to our web-site and to make any form filling procedures easier for you. Cookies are small pieces of information, which will be stored by your browser on your computer’s hard drive. The cookies used by us will not give us any personal details about you. If you do not wish cookies to be stored in your browser, please follow these instructions:

Internet Explorer – open the ‘TOOLS’ menu and click ‘INTERNET OPTIONS’. Choose the ‘PRIVACY’ tab and move the slider to high level of privacy. Click on the ‘DEFAULT’ button if you do not see the slider.

Firefox – open the ‘TOOLS’ menu and click on ‘OPTIONS’. Choose the ‘PRIVACY’ tab. Under ‘HISTORY’ and next to Firefox will, select the drop down ‘NEVER REMEMBER HISTORY’.

Other browsers – refer to the relevant ‘HELP’ menu looking under ‘COOKIES’, ‘PRIVACY’ or ‘SECURITY’.

If you wish us to remove your details from our Marketing database at any time, please e-mail us.