During these uncertain times we would like to offer reassurance as to the strategies and plans we have taken during the coronavirus (COVID-19) outbreak. At present we are only permitted to take bookings from key workers and NHS staff - proof of this will be required, and we have a minimum length of stay.
The Spires Serviced Apartments consider the safety of our staff and customers as being of the upmost importance. We are continuing to monitor closely the information provided by the UK Government, National Health Service and the World Health Organisation. As a result, we have implemented the following procedures:
Of particular relevance in these circumstances please note:
If you have made a reservation on a flexible basis you can change or cancel the booking up to 24 hours before arrival without charge.
Advance Purchase Rates
If you have taken advantage of our discounted advance purchase rates that normally cannot be modified or cancelled, we have taken the decision to allow these to be changed to a later date up to the 31st December 2020 subject to availability (please be aware that a rate change may apply). Modifications to advance purchase rates can be made up to 3 days before your arrival date while the uncertainty continues.
Changes to advance purchase bookings:
If you have booked through an on-line travel agent, we advise you to contact them directly to seek advice on how they are dealing with this situation.
If you require further information please call our reservations team on 0345 270 0090, email us at email@example.com or use our “Live Chat” function at www.thespires.co.uk
So as to make your stay at The Spires as safe as we can possibly make it we have intorduced our Contactless Stays. This will help to reduce the amount of actuainteraction required between our staff and our guests. Our teams will still be available as all properties should you require help or assistance.
Our Contactless Stays could not be easier to use. All you need to do is:
Please be aware we are only accepting reservations from key workers and NHS Staff at present. Proof of this will be required.
For more information please click the chat button or drop us an email.